Save a customer's details, and follow up

Kept on the chat they were said in.

Someone asks

About a price, a size, a date

Saved on the chat

Name, phone, what they wanted

Followed up

While the channel still allows it

Steps

Set up → Add to your assistant → turn on Customer details, and Reminders & Follow-ups for the follow-up.
In a chat, tap + → Save customer details to fix a name or add a note only you should see.
Mark the ones interested in buying, so you know who to call back.

The details are built from what the customer already told you in the chat, and they stay beside it — open the conversation and everything you know about them is in the panel next to it.

Follow-ups go out under your business name, so keep them to what the customer actually asked about. WhatsApp, Messenger and Instagram only let a business message someone within a day of their last message — a follow-up due later than that isn't sent.

Still stuck:

Ask on WhatsApp

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