Legal
bolnepage lets Nepali businesses put an AI assistant on their Facebook, Instagram, WhatsApp, and Viber channels to answer customers around the clock. These terms cover what we owe you, what you are responsible for, and how paying for it works.
By accessing or using bolnepage, you agree to be bound by these Terms of Service and all applicable laws of Nepal. If you do not agree, you must not use the platform. bolnepage is operated by VardanSoft Pvt. Ltd., Kathmandu, Nepal.
You must be at least 18 years old and have authority to act for the business you are connecting. By connecting a Facebook Page, Instagram account, WhatsApp number, or Viber account, you confirm you are entitled to operate it and to let an assistant reply on its behalf.
You are responsible for keeping your sign-in secure and for everything done under your account, including by team members you invite. Tell us promptly if you believe your account has been used without your permission.
bolnepage generates replies to your customers using AI. AI can be wrong, and it can be wrong confidently. You control whether each channel sends automatically or holds replies for your approval, and you can take over any conversation at any time.
You are responsible for what your assistant says to your customers, exactly as you would be for an employee. Review anything with commercial, legal, medical, or financial consequence before it goes out. We are not liable for the content of assistant-generated replies, for a sale made or lost, or for a customer acting on something the assistant said.
We depend on Facebook, Instagram, WhatsApp, Viber, Slack, and our AI provider. When one of them changes its rules, has an outage, or restricts your account, your assistant may be unable to reply. We will do what we reasonably can, but we do not control those platforms and do not guarantee uninterrupted service.
You keep ownership of your business profile, knowledge, catalog, and the conversations on your channels. You grant us the licence needed to operate the service for you — storing that content, sending the necessary parts to our AI provider to generate a reply, and displaying it back to you and your team. We claim no other rights over it, and we do not use your customers' messages to train models.
You are responsible for having the right to use the content you put into the platform, for telling your own customers that an AI assistant may answer them, and for complying with the privacy law that applies to your business.
You agree not to use bolnepage to:
Plans are prepaid for the term you choose and are priced in Nepali Rupees. The price shown at checkout is the whole of what you pay: we add no processing fee, and what our payment processor charges us is our cost, not yours. Payments are processed by Khalti or by Fonepay, depending on the method you pick at checkout; we never see your card, wallet or banking credentials.
Each plan includes a monthly allowance for the work your assistant does. When an allowance is used up, your assistant stops replying until the allowance resets or you buy more — your data and settings are untouched, and messages that arrived while you were out of allowance are answered once you top up.
A free tier is available and may change or end at any time. Paid plans you have already bought are not affected by such a change.
Subscriptions do not auto-renew. Both payment methods we offer are one-time and customer-present, so nothing is ever charged to you without you completing a payment yourself. We will email you before your term ends so a renewal is not a surprise.
Because there is no recurring charge, there is nothing to cancel: to stop using bolnepage, simply do not renew. You keep access until the end of the term you paid for. You can delete your workspaces and your data at any time before or after that — see the Privacy Policy.
If the platform fails on our side — the service is unavailable for a sustained period, or a defect of ours prevents your assistant from replying — write to us within 30 days of the charge and we will refund the affected portion of your term, pro-rated, to the account you paid from.
We do not refund an allowance you have used, a term you simply did not use, replies you were unhappy with, or a channel becoming unavailable because a platform suspended or restricted your account. A promotional or complimentary subscription carries no refund value.
If we terminate your account for a breach of these terms, no refund is due. If we discontinue the service, we will refund the unused remainder of any paid term.
To request a refund, email support@bolnepage.com from your account address with the payment reference. We will respond within 14 days.
Where your assistant takes orders and issues payment links, the contract of sale is between you and your customer. You are responsible for fulfilling the order, for its price and description, and for your own refund and delivery terms.
Where payments for those orders are collected through the platform's own payment account rather than your own, we hold the amounts due to you and settle them to you on the published payout cycle, net of the platform's stated commission and payment processing fees.
We may suspend or terminate an account that breaches these terms, that puts the platform or another customer at risk, or that a connected platform requires us to act on. Where circumstances allow, we will warn you first and give you a chance to fix it. You may stop using the platform at any time and delete your data.
To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, or special damages, including lost profits, lost business, or lost data. Our total liability for any claim is limited to the amount you paid us in the six months before the claim arose. Nothing in these terms limits liability that cannot lawfully be limited.
We may update these terms as the service changes. For material changes we will email you before they take effect. Changes never apply retroactively to a term you have already paid for. Continuing to use the platform after a change takes effect means you accept it.
These terms are governed by the laws of Nepal. Disputes will be resolved in the courts of Kathmandu, and you consent to their jurisdiction. We would much rather sort it out by email first — write to us.
Questions about these terms, a refund, or anything else — a person will answer:
support@bolnepage.comVardanSoft Pvt. Ltd., Kathmandu, Nepal
Last updated: 4 August 2026
