← Help
When it doesn't know
It stays quiet and calls you, instead of guessing.
A question it can't answer
It doesn't guess
No made-up price
It calls you
You answer, it carries on
Where it reaches you
To everyone on your team — or only to the teammate who looks after that kind of thing. On WhatsApp where their number is added; by email for anyone WhatsApp can't reach.
Steps
- Set up → What it can do → keep Bring you in when it's unsure on. It's on from the start.
- Set up → Profile → When should it hand the chat to you? List what must always come to you — refunds, complaints, anything you'd rather say yourself.
- Answer from your Inbox. The customer sees one chat.
Every plan can reach you — being called is never a paid feature. Most "it didn't know" is fixed by adding one fact under What it knows, not by a stricter rule.
Still stuck:
Ask on WhatsApp